Course Access & Eligibility

• You must be at least 18 years old or have explicit parental/guardian permission to enrol in any Course.

• Your access is granted for personal use only and is non-transferable.

• We reserve the right to revoke access at any time for breach of these Terms, without refund.

Intellectual Property & Copyright

• Everything inside our Courses—from videos and workbooks to design, downloads, and branding—is the intellectual property of azulomo and protected by copyright.

• When you enrol, you're getting access for your personal use only. That means you agree not to copy, share, reproduce, publish, or modify any of our content without written permission.

• Please don’t share your login, repurpose our materials for your own business, or use our content in your own course or offering—that’s copyright infringement, and it may lead to legal action.

• We’ve poured a lot of care into creating this experience, and we trust you’ll respect that care by keeping it protected and just for you.

Account Creation

To access certain features of azulomo’s Courses or Services, you may be required to create an account and provide personal information such as your name, email address, and a secure password.

By creating an account, you agree that:

• All information you provide is accurate, current, and complete

• You will keep your login credentials secure and confidential

• You will not impersonate another person or use an email address or identity that is not your own

• You are solely responsible for any activity that occurs under your account

azulomo reserves the right to suspend or terminate your account if we believe you have provided false information or are using the platform in breach of these Terms. We trust you to help keep this space respectful, secure, and aligned with the spirit of the course.

Access & Fair Use

We’re all about calm, clarity, and community—but just like any good host, we also reserve the right to say no if something doesn’t feel right.

azulomo may, at our sole discretion (and with kindness), refuse service to any person, order, or account if we believe it compromises the quality, integrity, or experience of what we offer. No drama, just boundaries.

We may also:

• Limit the number of participants in any course, workshop, or masterclass

• Restrict or revoke access if our content is misused, shared improperly, or our community standards are not upheld

• Update, change, or discontinue parts of our site, services, or content without advance notice (though we’ll do our best to keep you informed)

These measures are here not to be harsh, but to protect the experience for everyone, keep things running smoothly, and ensure azulomo remains a thoughtful, high-integrity space.

Order Confirmation

Once you place your order, you’ll receive an email confirming your purchase and giving you access to your chosen course, mini-course, or masterclass. If anything looks off in that email, just let us know at hello@azulomo.com and we’ll get it sorted.

If you’ve signed up for a subscription-based service, your subscription will begin as soon as your payment goes through. Subscriptions renew automatically, and your card will be charged the amount shown at checkout—including any introductory or promotional pricing (if applicable).

Prices may change at the end of your billing cycle, but we’ll always give you a heads-up before anything changes.

For courses, workshops, or masterclasses that have limited spots or require approval, please note: payment doesn’t automatically guarantee your place. You’ll receive a separate confirmation email if you’ve been accepted.

If you’ve paid a deposit or the full amount for a service, azulomo reserves the right to decline or cancel that service at our discretion. If that happens, you’ll receive a full refund — no fuss.

Pricing & Payment Options

azulomo offers both free and paid training courses, with all pricing, access details, and what’s included clearly explained at the time of enrolment—no surprises, no hidden extras.

When enrolling in a paid course, you can choose to:

• Pay in full at checkout, or

• Use a flexible three-month payment plan (if available)

By signing up, you agree to complete all instalments in your chosen plan. If a payment is missed or fails, your course access may be suspended or cancelled, and unfortunately, that won’t make you eligible for a refund.

We appreciate your commitment, and we’re here to support you every step of the way.

Promotions & Discounts

Every now and then, we like to sprinkle a little extra magic in the form of limited-time discounts or launch offers—just to make joining azulomo a little easier on the wallet.

That said, these promotions are like beach sunsets: beautiful, but brief. They’re only valid during the advertised timeframe and can’t be applied retroactively. So if you enrolled before or after the offer—thank you!—but we won’t be issuing partial refunds or price adjustments.

→ We recommend subscribing to our insider newsletter or joining the waitlist to stay informed about upcoming offers.

Refunds & Eligibility

We want you to feel confident about your enrolment and supported every step of the way. That’s why we’ve created a refund policy that’s fair, transparent, and built on mutual trust.

1. Mini Courses & Instant-Access Content:

• For mini courses, downloads, and instant-access content: all sales are final. Once you’ve got access, we’re unable to offer refunds.

• We encourage you to read the course description carefully, explore the details, and if you’re unsure, just drop us a message before enrolling—we’re happy to help you decide if it’s the right fit.

2. The Hosting Masterclass — Refund Policy:

• 30-Day Learn It + Apply It – Risk-Free Guarantee

• We believe in The Hosting Masterclass and the difference it can make to your hosting journey. That’s why we offer a 30-day money-back guarantee—if you’ve done the work and still feel it hasn’t delivered value, we’ll make it right.

• This is a doing guarantee, not a “just-changed-my-mind” policy. It’s for those who fully engage and give the course an honest try. (It’s designed for learners who give it their best and still find it’s not the right fit—not for those who don’t take action)

—

→ To Be Eligible for a Refund, You Must:

1. Complete all lessons from the following core modules:

   • Getting Started

   • Foundations of Slow Living Hosting

   • Designing Your Guest Experience

   • Revenue Strategy & Booking Flow

   • Hosting Systems & Emotional Design

2. Submit your completed course workbook and relevant planning documents such as:

   • Your Host Brand Vision

   • Emotional Guest Journey Map

   • Sensory Touchpoint Plan

3. Provide proof of implementation, such as:

   • Screenshots or summaries of listing updates, guest messaging, or experience upgrades

   • Visuals or notes on styling adjustments or rebranding

   • Feedback from guests or early outcomes

   • (Optional but helpful): A short screen recording (e.g. using Loom) showing how you’ve applied the azulomo method ~ from discovery to post-stay

This helps us see how you’ve put the course into action and where it may not have delivered as expected, so we can better understand your experience and process your refund with care and fairness.

→ How to Request a Refund:

• Email hello@azulomo.com within 30 days of your original purchase

• Include your completed workbook and proof of implementation

• (Optional but recommended): A short Loom video outlining how you’ve applied the course content

• Include a brief note on why the course hasn’t worked for you and how we could improve

Please note: Requests made after 30 days or without the required materials will not be reviewed.

→ Refund Processing:

If your request meets the criteria, we’ll submit it to our payment processor. Refunds are processed within 14 business days of confirmation.

Just a few reminders:

• Refunds are not issued for change of mind, scheduling conflicts, or lack of participation

• We don’t control how long your bank or platform takes to return the funds

• If you’re on a payment plan, you are still responsible for completing all payments unless your refund is approved

→ The Fine Print (but in plain English):

• We are 100% committed to your success, and this guarantee exists to support people who are equally committed to the process. If you’re here to genuinely grow your hosting business, we’ve got your back.

• If you sign up with no intention of taking action, this refund policy isn’t for you.

• This policy is designed to be fair, transparent, and protect the integrity of the azulomo community.

→ Refund Agreement & Termination of Access:

• If a refund is granted, all access to course content will end immediately. This includes videos, audio, downloads, templates, slides, and any member-only spaces.

• You agree to delete or destroy all copies, digital or physical, and stop using the materials. Continued use after a refund is considered a breach of our Terms and may result in further action.

• Because we offer a clear, upfront Refund Policy, we do not accept chargebacks or threats of chargebacks. Attempting to bypass this policy via your bank or payment provider is a breach of agreement and may result in loss of access to future azulomo programmes or legal follow-up.

Community Standards, Conduct, Confidentiality & Moderation

azulomo’s community spaces (whether part of a course, masterclass, or private group) are designed to be safe, respectful, and supportive environments. We encourage open sharing, thoughtful discussion, and peer connection, but we also ask all members to engage with care and integrity.

By participating in any azulomo community space, you agree to:

• Be respectful, constructive, and kind in all interactions

• Refrain from self-promotion or unsolicited sales unless explicitly permitted

• Keep shared information confidential—what’s shared in the group stays in the group

• Not share course materials or insights publicly or with non-participants

• Respect each other’s experiences, privacy, and creative work

While we foster open dialogue, please note that we cannot guarantee complete confidentiality. Avoid sharing sensitive guest information, personal data, or business details in public or group settings unless you're comfortable doing so.

To protect the quality of learning and community connection, azulomo reserves the right to remove any content or participant that violates our values or these Terms—without refund. This includes, but is not limited to:

• Disrespectful, discriminatory, or inflammatory language

• Spam, unauthorised promotion, or excessive self-advertising

• Content that infringes on intellectual property or personal privacy

• Repeated negative, disruptive, or harmful behaviour

We’re here to build a kind, purposeful space; one that supports soulful, conscious hosting and growth. Everyone plays a part in that vibe, and your presence helps keep things warm, welcoming, and wonderfully human.

Certification & Badge Usage

Successful completion of selected azulomo Courses — such as The Hosting Masterclass — grants you the official azulomo Certification Badge and a unique registration number.

This badge is a mark of soulful, strategic hosting and can be proudly displayed on your website, social media, property listings (Airbnb, Vrbo, etc.), email signature, and industry directories. It signals trust, professionalism, and your commitment to calm, guest-centred hosting.

Authorised Use Only:

• The badge may only be used by certified individuals.

• It must not be altered, shared, or used by anyone who has not completed the required course.

• azulomo monitors usage and reserves the right to revoke certification if used improperly or misleadingly.

Best practice use includes:

• Linking the badge to azulomo.com or your certified host profile

• Adding it to listings and marketing materials

• Including it in your email footer (e.g. Certified in Soulful Hosting by azulomo)

Displaying the badge means more than showing credentials. It means your hosting is thoughtful, purposeful, and beautifully done.

Learn more about the certification badge here.

No Endorsements, No Magic Wands

We’re here to guide, inspire, and share everything we know about soulful, guest-focused hosting. But enrolling in an azulomo course, masterclass, or earning a certification doesn’t mean we officially endorse your property, brand, or business.

We believe in what we teach — but there are no guaranteed outcomes. Your results depend on you: your effort, your choices, your timeline, and your unique context. No two hosting journeys are ever the same.

So while we’ll give you the tools, it’s up to you to build something beautiful with them. And just to be clear, azulomo can’t be held responsible for the results you do (or don’t) get from applying what we share.

Disclaimers & Limitation of Liability

All azulomo Courses—free or paid—are provided for informational and educational purposes only. They do not constitute business, legal, tax, or financial advice, and any decisions you make based on our content are entirely your own responsibility.

While we aim to provide support, clarity, and valuable strategy, we do not guarantee specific results, revenue, earnings, or business success. Your outcomes depend on your own effort, implementation, timing, decisions, and circumstances.

By accessing our Courses, website, and services, you agree that azulomo shall not be liable under any circumstances for:

• Direct, indirect, incidental, consequential, special, exemplary, or punitive damages

• Loss of income, profits, business opportunities, goodwill, anticipated savings, or data

• Interruptions, system failures, delays, or technical issues in course delivery or platform functionality

• Internet outages, third-party platform disruptions, or any unauthorised access to your information or content

• Errors, omissions, or any consequences resulting from reliance on our content

This limitation of liability applies regardless of the legal theory (contract, tort, negligence, or otherwise), even if azulomo has been advised of the possibility of such damages.

In short: We’re here to help you grow and host with more purpose, but we can’t promise guaranteed results—and we’re not responsible for circumstances outside our control.

Content You Share & Creative Rights

We love when you bring your ideas, insights, and creativity into the azulomo space—it’s part of what makes our community feel so alive. That said, a little housekeeping:

If you post, upload, or share anything in our community spaces (like the course platform, forums, or social media groups), you’re responsible for making sure it’s yours to share. That includes things like images, videos, templates, text, and any other creative work.

By sharing content, you confirm that:

• You either created it yourself or have clear permission to share it

• You’re not breaking any laws or stepping on someone else’s rights

• You’re happy for azulomo to use, showcase, or reference your shared content inside our courses, site, or community spaces (with credit, of course!)

You’ll always retain full ownership of what you create. We don’t claim your work as ours—but by sharing it, you grant us a non-exclusive, royalty-free licence to feature it in ways that support learning, inspiration, or the community vibe.

If content you share turns out to be problematic (say, it infringes on someone else’s copyright), you agree to take responsibility, and to protect azulomo from any legal fallout.

And just so we’re all on the same page: azulomo reserves the right to remove anything that doesn’t feel aligned with our terms, spirit, or values—no hard feelings, just keeping things safe and sound for everyone.

Feedback & Bright Ideas

We’re all ears. Whether it’s a spark of inspiration, a helpful suggestion, or a “have you thought about…” moment—we truly love hearing from you. If you choose to share feedback with us (via surveys, emails, or in the course community), please know that:

By sending it our way, you’re giving us the green light to use, build on, or be inspired by your idea to make azulomo even better. We don’t offer compensation for submissions, but if we share your brilliance publicly, we’ll always do our best to credit and celebrate you for the creative spark.

Basically: share freely, and know we appreciate every thoughtful nudge and helpful note.

Affiliate Disclaimer

Every now and then, we’ll share links to tools, services, or resources we genuinely love and think might help you on your hosting journey. Some of those are just friendly suggestions. Others are affiliate links, which means if you click through and make a purchase, azulomo may receive a small commission—at no extra cost to you.

Think of it as a tiny thank-you that helps keep the candles lit and the calm content flowing. We only ever recommend things we believe in, use ourselves, or would recommend to a fellow host over coffee.

As always, feel free to explore, do your own research, and only use what feels right for you.

Third-Party Resources

Every so often, we may point you toward helpful tools, websites, or resources created by other brilliant folks. We only ever share links we think could genuinely support your hosting journey—but just so you know, azulomo isn’t responsible for what happens once you leave our site.

If you click on a third-party link, that doesn’t mean we officially endorse or partner with them—we’re just sharing the love. You’re in control of what you explore, and we always recommend reading their terms, policies, and fine print before diving in. Use your best judgement, stay curious, and click wisely.

Modifications & Updates

To keep things fresh, clear, and relevant, azulomo may occasionally update these Terms, course content, or how you access our materials. If you continue using the course after any updates, it means you’re agreeing to the new version—so it’s always a good idea to check in now and then.

We also regularly review and improve our content. That might mean adding new lessons, refining existing ones, or retiring materials that no longer serve the purpose. It’s all part of making sure you get the most valuable and up-to-date experience possible.

Product Description

We do our best to clearly and accurately describe each azulomo Course, Masterclass, or Service. Every effort is made to present the content, pricing, and inclusions in a transparent and up-to-date way.

That said, we’re human (and occasionally under-caffeinated), so from time to time there may be minor errors in course descriptions, pricing, or availability. We reserve the right to make corrections or updates at any time without prior notice.

We encourage you to read course details carefully and reach out if anything is unclear—we’re always happy to clarify before you enrol.

General Legal Terms

Waiver
If azulomo decides not to enforce part of these Terms at any point, that doesn’t mean we’re giving it up forever. We’re just choosing not to act on it right now. Any official waiver would need to be made in writing to be valid.

Severability
If one part of these Terms turns out to be unenforceable or not quite right legally, don’t worry—the rest still stands. One section being out of step won’t affect everything else.

Assignment
These Terms are just between you and azulomo. That means you can’t hand over, transfer, or share your rights under them without our written permission. If it hasn’t been approved by us, it doesn’t count.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Portugal and applicable European Union consumer protection regulations, without regard to conflict of law principles.

Whilst azulomo currently operates with a temporary presence in the United Kingdom, our services are managed and delivered with the intention of full-time establishment in Portugal.

Any disputes arising from these Terms or your use of our courses shall be subject to the exclusive jurisdiction of the Portuguese courts, unless otherwise required under applicable EU consumer protection laws or the local consumer laws of your country of residence.

How to Contact Us

For any questions, support or issues relating to our Courses or these Terms, please contact us at: hello@azulomo.com

Updated: July 2025