Privacy Policy
Effective date: 25 May 2025
Welcome to azulomo (the “Company”, “we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information when you visit and interact with our website, www.azulomo.com (the “Website”). This Privacy Policy explains how we collect, use, share, and protect your information. By using our Website, you agree to the practices described here.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily give us when you interact with our Website, such as:
Your name, email address, postal address, phone number
Payment information if you purchase any products or services
Communication you send to us, including messages, enquiries, and feedback
Information We Collect Automatically
When you use our Website, we automatically gather information about your device and usage, including:
IP address and browser type
Operating system and platform
Pages you visit and actions you take on the Website
Referring URLs and the date/time of your visits
Cookies and similar tracking technologies
2. How We Collect Your Data
We collect personal data directly from you when:
You create an account or place an order
Subscribe to newsletters or marketing materials
Contact us via email, phone, or through the Website
Apply for a job with us
Interact with our Website through cookies and other tracking technologies
We may also receive data indirectly from third parties, such as analytics providers or affiliates, in accordance with this policy.
3. Legal Bases for Processing Your Data
We process your data based on the following lawful bases:
Contractual necessity: to perform obligations under contracts with you, such as order fulfilment and service delivery.
Consent: where you have given consent, e.g. subscribing to marketing emails or accepting cookies. You can withdraw consent at any time.
Legitimate interests: for purposes such as business administration, fraud prevention, responding to communications, and marketing, provided these do not override your rights.
Legal obligation: where required by law or regulation, e.g. tax or legal investigations.
4. How We Use Your Personal Data
We use your data to:
Verify your identity and fulfil contracts with you
Provide you with products, services, and support
Communicate with you, including marketing communications where consented
Analyse and improve our Website, products, and services
Comply with legal requirements and protect our rights
Manage job applications and employment records, where applicable
4.1. To Provide and Facilitate Services
To verify your identity and fulfil contracts with you, including reservations, payments, and account management
To provide access to our website, products, and services, including customer support
To personalise your experience and tailor content relevant to your preferences and interactions
To facilitate bookings and communicate with third-party accommodation providers, where relevant
4.2. To Communicate With You
To send important service-related messages, including confirmations, updates, and support notifications
To respond to your enquiries, requests, and feedback
To send marketing communications, promotional content, newsletters where you have provided consent or a legitimate interest applies
4.3. For Research, Development and Improvement
To analyse usage of our website and digital platforms for quality control, troubleshooting, and performance improvement
To develop new services and features and better understand user preferences and demographics
4.4. For Compliance, Fraud Prevention, and Safety
To prevent and detect fraud, unauthorised activities, breaches of terms, or other unlawful or unethical behaviour
To enforce our Terms and Conditions and other applicable legal notices
To protect the rights, safety, and property of azulomo, its users, or others
To comply with legal obligations, lawful requests, and proceedings from regulatory authorities or courts
4.5. For Advertising and Marketing
To deliver personalised advertising across our website and third-party platforms in collaboration with advertising partners
To measure the effectiveness of marketing campaigns and understand user interaction with advertisements
For further information, please refer to our Cookie Notice
4.6. For Legal Compliance
To comply with applicable laws, including tax, employment, anti-money laundering, and data protection obligations
To respond to lawful requests from public authorities, regulators, or legal processes
4.7. With Your Consent
Where required by law, we will seek your explicit consent before collecting or processing your data for specific purposes
4.8. To Create Anonymous or Aggregated Data
We may de-identify your personal data to create statistical or aggregated datasets
Such information is no longer considered personal data and may be used for analytics, performance reporting, and business development purposes
4.9. Other Legitimate Business Purposes
For purposes disclosed to you at the time of data collection, or as otherwise outlined in this Privacy Notice
5. Newsletter and Promotional Emails
By subscribing to our newsletters and consenting to receive them, you permit us to use your email for promotional purposes. You retain the right to cancel your newsletter subscription and stop receiving promotional emails at any time by following the unsubscribe link included in every newsletter.
Your consent is the legal basis for processing your email for these purposes.
6. Cookies and Tracking Technologies
Our online services employ cookies to ensure smooth functionality and user-friendliness. Cookies are small files that help us recognise your computer on subsequent visits. There are two main types:
Session cookies which expire when you close your browser session
Permanent cookies which remember your device on return visits
You can disable cookie use in your browser settings, but this may affect how our Website functions.
The processing of personal data via cookies is based either on our legitimate interests or your explicit consent, depending on the cookie type.
For more information, please see our Cookie Policy.
7. Sharing Your Information
We may share your personal data with:
Service providers such as payment processors, IT hosts, marketing, and analytics partners, all of whom are contractually obliged to protect your data.
Affiliates and business partners for referral or commission purposes.
Legal authorities if required by law or to protect our legal rights.
We do not sell your personal data.
Third-party advertisements and social media integrations on our Website may collect data independently. Please consult their privacy policies.
If you act as an affiliate or business partner of azulomo, we may collect information from you in that capacity. This data enables us to:
Recognise visitors you have referred to our Website or services
Credit commissions or rewards due to you for such referrals
Facilitate the transfer of commissions to you
We use this information solely for these purposes and do not share it beyond what is necessary to administer our affiliate or partnership arrangements. We are committed to preserving the confidentiality of all information related to our affiliates and partners, including the terms of our relationship.
We also expect our affiliates and business partners to adhere to and reciprocate this commitment to confidentiality and data protection.
Affiliate & Business Partner Information
8. Your Rights and Choices
Under the applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR) and Portuguese legislation, you have the following rights:
The right to withdraw consent for specific data processing activities at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
The right to access the personal data we hold about you.
The right to request correction of inaccurate or incomplete personal data.
The right to request deletion of your personal data, subject to legal and contractual obligations.
The right to restrict or limit how we process your personal data.
The right to data portability — to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
The right to object to the processing of your data based on legitimate interests or direct marketing.
To exercise your rights or for any privacy concerns, please contact us at hello@azulomo.com. We may ask you to verify your identity before fulfilling requests.
9. User-Generated Content & Public Posts
f you post content on our Website (e.g., blog comments), please be aware this information may be publicly accessible. We are not responsible for third-party use of such data. Reasonable requests to delete posted personal data may be considered.
10. Links to Other Websites
Our Website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Data Security & Retention
We implement technical and organisational measures to protect your data against unauthorised access, alteration, or loss. However, no system is completely secure.
We retain your personal data only as long as necessary to provide services, comply with laws, or resolve disputes. Retention periods vary depending on the data type and purpose.
12. International Data Transfers
If you are located outside Portugal, please be aware that your information may be transferred to and processed in Portugal or other countries where azulomo operates. We ensure that appropriate safeguards are in place to protect your personal data in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
13. Children’s Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have inadvertently collected data from a child under 16, we will take steps to delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for updates. We will notify you of material changes by posting the updated policy on this Website with a new effective date.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch: hello@azulomo.com
Thank you for trusting azulomo. We’re committed to keeping your information safe and respecting your privacy.