Opening Tide:

Guest Insight Essentials for Hosting Success

Every guest is unique, bringing their own stories, expectations, and needs. Understanding who they really are lets you craft personal, memorable stays that build genuine loyalty and help your business thrive. This isn’t guesswork—it’s a thoughtful strategy. Deep guest insight leads to glowing reviews, repeat bookings, and sustainable long-term success.

 
 
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Anchor PointsDecoding the guest journey → Know Your Guests


OPENING TIDE - Types of Guests & Travellers

Who’s Walking Through Your Door (And Why It Matters)

Before you prep the room or set the scene, pause to consider who you’re welcoming. Each guest arrives with their own purpose—and when you understand their type, you can shape a stay that truly fits. Because hosting isn’t just about the space—it’s about the person stepping into it. — Read our useful guides to help you tune into the different types of travellers—so you can attract the ones you want to welcome, and thoughtfully cater to the ones already walking through your door.

 
 
 
 
 
 
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